Privacy Policy

All information (including but not limited to the property area, floor size, price, address and general property description) on the Website is provided as a convenience to you and has been provided to Valley Realty by third parties.

In placing the information on the Website, Valley Realty has received it from third parties. Valley Realty and its staff have no belief one way or the other as to whether the information contained on the Website is correct, neither Valley Realty nor its partners, licensors or suppliers (nor their respective directors, affiliates or employees) have checked the accuracy of the information and do no more than pass it on.. They do not accept any liability (direct or indirect) for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information, contained on the Website.

Information contained on the Website should not be relied upon, and you should make your own enquiries and seek legal advice in respect of any property on the Website or the information about the property contained on the Website.

Prices displayed on the Website are current at the time of issue but may change at any time and are subject to availability.

CALCULATORS: The results from calculators supplied on this website should be used as an indication only. Results do not represent either quotes or pre-qualifications for a product or service. It is advised that you consult your legal adviser or financial adviser before proceeding with any transaction.

HYPERLINKS TO THIRD PARTY SITES: This Website may contain hyperlinks to websites operated by parties other than Valley Realty. Such hyperlinks are provided for reference only. Valley Realty does not control such websites and is not responsible for their contents. Valley Realty’s inclusion of hyperlinks to such websites does not imply any endorsement of the information or material available on such websites or any association with their operators, and you use such websites, including information, material, products and services contained in them, solely at your own risk. Furthermore, because Valley Realty’s privacy policy is applicable only when you are on this Website, once you link to another website, you should carefully read that website’s privacy policy before disclosing any personal information. In certain circumstances, Valley Realty may receive a commission, fee or reward for a hyperlink, pointer or other introduction to a third-party website. Valley Realty is not liable to disclose the basis of such commission, fee or reward except as may be and only to the extent required by law.

USE OF WEBSITE: As a condition of your use of the Website or any services on the Website, you warrant to Valley Realty that you will not use the Website for any purpose that is unlawful or prohibited by these Terms & Conditions. In particular, but without limitation, you agree not to:

use the Website to defame, abuse, harass, store, threaten or otherwise offend others;
publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;
use any automated scripting tools or software;
engage in or promote any unsolicited emailing or spamming via the Website;
impersonate any person or entity;
in any way make available using the Website any material that you do not have a right to make available or which contains viruses or other computer codes, files or programmes designed to interrupt, limit or destroy the functionality of other computer software or hardware.

CHANGES TO SITE: Valley Realty and its suppliers may make improvements or changes in the information, services, products, and other materials displayed on this Website, or terminate this Website, at any time without notice. Valley Realty may modify the terms and conditions of access to and use of this site at any time, and such modifications will take effect immediately upon posting of the modified terms and conditions on this Website. Accordingly, you agree to read the terms and conditions regularly, and your continued access or use of this Website will be deemed acceptance of the modified terms and conditions.

GOVERNING LAW: These terms and conditions and the resolution of any dispute between Valley Realty and you will be governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. Valley Realty’s failure to insist upon strict enforcement of any provision of these terms and conditions will not constitute a waiver of any provision or right. Any legal action or proceeding between Valley Realty and you related to these terms and conditions will be brought exclusively in a court of competent jurisdiction in Australia.

Privacy Policy

Purpose

Valley Realty Operations, its partners, licensees and its Related Bodies Corporate (we, us) understand and respect that the protection of your personal information is important to you. This document sets out how we collect, use, disclose, retain and manage your privacy information and how we comply with our obligations under the Privacy Act 1988 (Cth) (Privacy Act).

By using our services and by using and continuing to use our Website, you consent to us collecting, maintaining, using and disclosing your personal information in the way described in this Privacy Policy.

Definitions

In this policy:

(a) Credit Assistance Provider means a person or entity that provides credit assistance (for example, mortgage and finance broking) for the purposes of the National Consumer Credit Protection Act 2009 (Cth);

(b) Credit Related Information means information about your current relationship and debts with credit providers, your credit history and other information pertaining to your credit worthiness, which may be derived from a credit report about you.

(d) Related Entity has the same meaning as under the Corporations Act 2001 (Cth);

(e) Sensitive Information has the same meaning as under the Privacy Act.

(f) Website means www.valleyrealty.au or any other website we may establish or operate from time to time.

(g) The meaning of any general language is not restricted by any accompanying example, and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation.

Why do we collect personal information, and how do we use it?

(a) We offer a range of services, including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties and advertising properties (Services).

(b) We collect personal information to enable us to provide our Services. This includes:

(i) processing inquiries;

(ii) facilitating the sale, purchase, and advertising of properties and businesses;

(iii) recording persons entering a landlord or seller’s property (e.g. for inspection, survey or appraisal purposes);

(iv) for our internal business operations;

(v) complying with our legal obligations;

(vi) advising clients of additional services or information which may be of interest;

(vii) providing your contact details to our partners and contractors who provide us with services;

(viii) maintaining and updating our business infrastructure and systems;

(x) statistical purposes;

(xi) promoting and advertising our business, products and services; and

(xii) insurance and governance purposes.

(c) If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be able to provide the Services, or those Services may be compromised.

What personal information do we collect?

The personal information we collect will depend on the Service or Services we provide to you. It may include:

(a) your name, residential or business address, contact phone numbers, and email address;

(b) family details;

(d) insurance details;

(e) Sensitive Information;

(f) information in respect to a will or estate;

(g) copies of photo identification (e.g. driver’s licence, passport, student ID); or

(h) any other personal information relevant to the Service we are providing to you.

How do we collect personal information?

(a) We aim to collect personal information directly from you.

(b) We also collect personal information:

(i) from your representatives (e.g. solicitor or accountant);

(ii) through our Website and by other electronic communication channels;

(iii) when sent to us by email or other communication from third parties;

(iv) from publicly available sources of information, including social media;

(v) when we are required to do so by law;

(vi) from Strata or Bodies Corporate, Strata or Body Corporate Managers and On-Site Managers;

(vii) when you enter a competition or promotion with us or participate in a survey, including an ‘after-sales service’ follow-up; and

(viii) from our own records.

(c) If you supply personal information to us about another person, you represent and we accept it on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.

(d) Each time you visit our Website, our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the website you have come from and move to after your visit, the date and time of your visit and your server’s IP address. We may collect this information for statistical purposes to find out how our Website is used and navigated, including the number of hits, the frequency and duration of visits and the most popular session times. We may use this information to evaluate and improve the Website’s performance.

(e) A Cookie is a piece of information that our web server may send to your machine when you visit our Website. The Cookie is stored on your machine but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you revisit the Website and to coordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer's hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen.

(f) Links on our Website may take you outside our network. These links are provided in good faith. However, we are not responsible for third-party sites and accept no responsibility for the content, accuracy, security or function of third-party sites.

Considerations when you send information to us

(a) While we do all we can to protect your privacy, including investing in specialist security software, no data transfer over the Internet is 100% secure.

(b) If you provide personal information to us electronically, there are ways you can help maintain the security of the information. These include:

(i) always close your browser when you have finished your user session;

(ii) do not provide personal information by using a public computer; and

(iii) never disclosing your username and password to another person.

(c) You are responsible for all actions taken using your username, email or password. If at any time you believe your username or password has been compromised, change your password and contact us immediately.

Disclosing personal information

We may disclose your personal information to third parties in certain circumstances, including:

(a) if you agree to the disclosure;

(b) when we use it for the purpose for which it was collected, e.g. as part of a sale or leasing process or in the provision of another Service;

(c) to employees, contractors, franchisees and service providers who assist us in operating our business and providing our Services;

(d) in circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;

(e) where disclosure is required or permitted by law;

(f) to our Related Entities and franchises;

(g) if disclosure will prevent or lessen a serious or imminent threat to someone’s life or health; or

(h) where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.

How your information is stored

(a) We take reasonable steps to store personal details and information securely. This includes electronic and physical security measures, staff training, use of password protection software. Details of our security systems are available by contacting our Privacy Officer.

(b) When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible. We may, however, retain personal information as long as necessary to comply with any applicable law, prevent fraud, fulfil insurance and governance purposes, maintain our IT back-up, collect any monies owed, and resolve disputes.

Marketing and opting out

(a) We do not use Sensitive Information for marketing purposes.

(b) If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.

How you can update, correct, or delete your personal information

(a) You may request access to your personal information or correct any inaccurate or out-of-date information by contacting our Privacy Officer using the details below.

(b) You may request the source of any information we collect from a third party. We will provide this at no cost, unless there is a reason under the Privacy Act or other law for this information to be withheld.

(c) If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal, except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.

(d) You should also contact us immediately if you believe:

(i) someone has gained access to your personal information;

(ii) we have breached our privacy obligations or your privacy rights in any way; or

(iii) you would like to discuss any issues about our privacy policy.

Changes to our Privacy Policy

(a) This document sets out our current Privacy Policy.

(b) Our Privacy Policy will be updated from time to time. You should review our Privacy Policy each time you visit our Website or provide us with personal information.

(c) If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please get in touch with us at damon@valleyrealty.au

More information about your rights and our obligations in respect to privacy and information on making a privacy complaint is available from the Office of the Australian Information Commissioner by:

website – www.oaic.gov.au
mail – GPO Box 5218 Sydney NSW 2001
email – enquiries@oaic.gov.au